We hope that you are pleased with your purchase from Camping Cinema. However, we understand that there are occasions when you need to return goods to us.
Goods Reported Faulty Within 28 Days of Receipt
If you have a faulty item and are reporting the fault within 28 days of receipt.
When the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
Goods Damaged in Transit
If your goods were damaged in transit it must be reported to us within 3 days. If goods are visibly damaged on receipt the delivery note must be marked accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a refund via your original payment method.
Goods Reported Faulty More Than 28 Days of Receipt
If you are reporting faulty goods more than 28 days after receipt, then you need to contact the manufacturer direct for a warranty repair
Consumers - If You Have Changed Your Mind
If you are a private consumer and have changed your mind then as long as the goods have not been in your possession for over 14 days, and the item can be sold again as new, then you are entitled to return the goods to us. The cost of returning items is the responsibility of the customer. As new means in original packaging with complete accessory packs and manuals. If any item is marked/damaged, including the packing, there will be a partial refund to cover costs.
Please contact us directly before sending any goods back to us.